FAQ

✅ Xooec FAQ – Recommended Questions

🔒 Product & Features

  1. How does the iris recognition work?
    Xooec uses dual-lens infrared technology to scan your unique iris pattern, providing fast and secure unlocking—even with glasses or a mask.

  2. Can I still unlock the door if the battery dies?
    Yes. You can use the mechanical key provided as a backup anytime.

  3. Does the lock require Wi-Fi or an app?
    No. Xooec functions fully offline, with all biometric data stored locally on the device.

  4. How many users can be registered?
    You can store up to 50 unique iris profiles in each lock.

  5. Is the lock weatherproof and outdoor-ready?
    Yes. The aluminum alloy housing is designed to withstand daily outdoor use.

🚪 Installation & Compatibility

  1. Is the lock easy to install?
    Yes. Xooec fits most standard single-cylinder doors and can be installed with basic tools in under 20 minutes.

  2. What door thickness does Xooec support?
    It supports doors between 30mm and 80mm thick.

📦 Orders, Shipping & Returns

  1. Where do you ship?
    We offer worldwide shipping. Delivery times vary by region.

  2. How long will it take to receive my order?
    Orders ship in 5–7 business days. Estimated delivery is 7–15 business days depending on your location.

  3. Can I return the product if I’m not satisfied?
    Yes. We offer a 30-day return policy. Please visit our [Return Policy] page for details.

🛠 Warranty & Support

  1. Is there a warranty on the product?
    Yes. Xooec includes a 1-year limited warranty covering manufacturing defects.

  2. How do I contact support?
    You can reach us at marketing@xooectech.com. We typically respond within 1–2 business days.